Maple Woods HOA
 
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Contact Us
Property Manager
Jennifer Trecker-Karpowicz
 
Property Management Company
Around The Clock, Inc
716 W. Meeker St Ste #101
Kent, WA 98032
Phone: (253) 852-3000
Fax: (253) 852-1417
http://aroundtheclockinc.com
 
Property Manager’s Role
 
Our association employs a highly-qualified professional community manager, and we think residents should know what the manager has—and has not—been hired to do. The manager has two primary responsibilities: to carry out policies set by the board and to manage the association's daily operations.
  • Some residents expect the manager to perform certain tasks that just aren’t part of the job. When the manager doesn’t meet those expectations, residents naturally are unhappy. Since we want you to be happy, we’re offering a few clarifications to help you understand what the manager does.
  • The manager is trained to deal with conflict, but he will not get involved in quarrels you might be having with your neighbor. However, if association rules are being violated, the manager is the right person to call.
  • While the manager works closely with the board, he is an advisor—not a member of the board. Also, the manager is not your advocate with the board. If you have a concern, send a letter or e-mail directly to him.
  • Although the manager works for the board, he is available to residents. That doesn’t mean the manager will drop everything to take your call. If you need to see the manager, call and arrange a meeting. If a matter is so urgent that you need an immediate response, call the association emergency number or 911.
  • The manager is always happy to answer questions, but he is not the information officer. For routine inquiries, like the date of the next meeting, please read the newsletter or check the association website.
  • The manager is responsible for monitoring contractors’ performance, but not supervising them. Contractors are responsible for supervising their own personnel. If you have a problem with a contractor, notify the manager, who will forward your concerns to the board. The board will decide how to proceed under the terms of the contract.
  • The manager inspects the community regularly, but even an experienced manager won’t catch everything. Your help is essential. If you know about a potential maintenance issue, report it to the manager.
  • The manager does not set policy. If you disagree with a policy or rule, you’ll get better results sending a letter or e-mail to the manager to forward to the Board, than arguing with the manager.
 
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